Return & Exchange
Cancellation of Order:
You may cancel your order within 2 days after placing it. Please write to us at firstname.lastname@example.org mentioning the cancellation and reason for the same. We will try to clarify your queries if there is any problem from our end. We will process the full refund in the account number given by you within 2 days.
Once the product is bought and delivered it cannot be returned. However, the exchange is possible. It can exchange in the following circumstances:
1. Manufacturing fault
At Zilzom we pay attention to every piece and try to deliver with perfection. In case if there is a product defect from our end then we take the item back and provide you with a new one within 14 days if it's available in our store. Most of our products are one-piece and it might not be possible to exchange for the same product. You can choose any other product within the same price range. If the price is lower then we will provide you with a coupon with the difference that can be used on your next order which will be valid for 3 months from the date of your new exchanged item. If the price is higher then you will have to pay the difference.
2. Incorrect size
We can alter or exchange items if the garment received is of incorrect size and doesn't fit you as per your order.
If the above circumstances apply to you then you must write to us within 48 hours of delivery of the product. Please send us an email to email@example.com with your order details and attach the image for the reason of exchange to make the process simpler.
The product should be in unused condition then be couriered back to Zilzom within 14 days. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be exchanged. We would require all original papers/bills to be returned with the product. Zilzom reserves all rights to inspect the condition of the product before processing any exchanges.
Please Note: All custom made orders & sale items are non-exchangeable.